Refund Policy
Airline Refund Policies
Refund eligibility is determined by the airline’s fare rules, ticket conditions, and cancellation policies. Some tickets may be fully refundable, partially refundable, or non-refundable.
Refund Requests
To request a refund, please contact our customer support team with your booking details. We will review your request and submit it to the airline or travel supplier when applicable.
Non-Refundable Bookings
Certain promotional, discounted, or special fare tickets may be non-refundable. If a booking is marked as non-refundable by the airline, no refund can be issued except where required by applicable law.
Service Fees
Any service or processing fees charged by Go Trip Pointfor booking assistance or customer support are generally non-refundable unless otherwise stated.
Refund Processing Time
Once a refund has been approved by the airline or travel supplier, processing times may vary depending on the payment method, airline procedures, and financial institution. Refunds typically take several business days to appear in your original payment account.
Airline Delays or Cancellations
If an airline cancels or significantly changes your flight, refund eligibility will be determined according to the airline’s policies. We will assist you in communicating with the airline and processing any eligible refund requests.
Incorrect Booking Information
Customers are responsible for reviewing all booking details before confirming a reservation. Refunds may not be available for errors resulting from incorrect passenger information, travel dates, or destination details entered during booking.
Duplicate Payments
If you believe you have been charged more than once for the same booking, please contact us immediately. Verified duplicate payments will be investigated and refunded when appropriate.
Force Majeure
Refunds related to extraordinary circumstances such as natural disasters, government restrictions, pandemics, or other events beyond our control are subject to the airline’s or travel supplier’s policies.
Contact Us
If you have questions about your refund or need assistance with a refund request, please contact our customer support team through our Contact Us page. We are committed to helping you throughout the refund process and will provide updates whenever possible.